At your service
Lost/Found Items
Do you wish to report a lost or found item? We will guide you through the steps to ensure every item finds its owner:
If you find an item on the bus, please declare the item in question and hand it over to the driver, or visit our nearest agency. Our ultimate goal is to return it to its rightful owner.
Learn more.
Travel with children
Children and people of all ages are welcome on board. If your child is under 4 years old, they travel for free on all our buses without needing a separate seat.
Travelers with specific needs
Elderly people and pregnant women:
Beyond the mutual respect that should be established on the bus among different passengers, Alsa calls for respect and civility towards pregnant women and elderly people who require even more comfort and well-being to facilitate their journey.
FAQ's
If you have one or more questions that require an immediate answer, in order to save time and simplify your task, Casabus operated by Alsa provides answers to several of your questions below. In case we have not been able to answer your question here, please proceed to contact us and write your question, or contact us via social media. You can also reach us by phone by contacting our customer relations center.
Suggestions, Complaints, and Information Requests
If you have encountered an issue, incident, or damage while using our service due to inappropriate behavior or actions contrary to Alsa's principles, please contact our customer service at 0520552055
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