If you find a lost or abandoned item, please return it to us.
You can hand it to the driver, or drop it at our nearest agency so that its owner can claim it.
If you have lost or forgotten an item in one of our buses, contact Customer Care as quickly as possible, by calling + 212 5 20 55 20 55 from 7 a.m. to 9 p.m., 7 days a week, and describe the lost item (type, size, colours…).
Children and people of all ages are welcome on board. Any child under 4 accompanying a paying adult passenger travels free of charge on our bus lines.
Treat other passengers as you would like to be treated: with respect. In line with Alsa’s policy, we encourage you to give up your seat to pregnant women and the elderly who may need more comfort on their journey.
We’re proud of the changes we’ve made to public transport, but we understand change can be confusing.
We’ve collected here the answers to the most common questions we’ve received so far.
You can also contact us through the website, social media, or by calling our customer care centre.
If you find a lost or abandoned item, please return it to us.
You can hand it to the driver, or drop it at our nearest agency so that its owner can claim it.
If you have encountered a problem, incident or damage while using our service as a result of behavior that is inappropriate or contrary to Alsa’s principles.